Frictionless Front-End

We had a scope of work that was pretty darn tight: Top-line consulting for a UCaaS solution, vendor selection and management, implementation and PM work. Our pro-services price was fair – some might consider generous. The Client in question was a repeat Client, one who we considered the perfect sort of partner; we were a […]

UCaaS: The Trouble with Suzanne

Suzanne, of course, isn’t her real name. But she is a real person; a professional healthcare provider, working at a remote facility of a national healthcare operations company. She was in the middle of a large implementation of a Unified Communications as a Service (UCaaS) service across the entire Enterprise. The corporate headquarters and regional […]

Telecom: Let’s Be Honest

Be honest. Are you running your telecom environment, or is it running you? We get a lot of responses to this question, some pretty honest. Others, not so much. Whatever the initial Prospect or Client response is, we generally ask a few more questions: Do you know how much you spend, to the penny, across […]

Big Ass Check

If you focus only on savings, you probably won’t get it right. If you focus on getting it right, you’ll always get the savings. Savings is an outcome.


5,608,885 That’s the Registration Number issued on November 13, 2018, from the United States Patent and Trademark Office, for Telecom Department as a Service®. It’s a pretty big number, really big for us here at RCG. We spent decades in the industry, working towards the number 5,608,885. We believe we are doing something different, something […]

The Burdens of Telecom

Traditional telecom industry models look a little like this: “Hey Mr. or Mrs. Client, I’d like for you to spend a lot of time and attention to become a part of my telecom sales process. I’m going to ask about all your pain points, but I won’t have anything but a product to offer. I […]