We Welcome Competition

A prospective new client recently approached one of our friends in the local IT Community; a well-respected IT Service Provider who we’ve worked with in the past, to ask their opinion on our Telecom Department as a Service™ offering. The prospect knew our reputation but was being asked to do some due diligence by their […]

Here at RCG

At RCG, we believe the telecom industry is broken. It’s a tough realization, one that we initially weren’t exactly proud of. Decades of waning relevance, low margins, high debt, and talent drain have kept the telecom industry stagnant; incapable or unwilling to evolve their service offerings to the client. Many companies, seeing no strategic value […]

RCG Takes the Burden Out of Telecom

Over a decade of serving our clients telecom needs led us to a pretty simple truth: The biggest challenge in the telecom industry isn’t telecom; it’s the telecom department — or more correctly, the lack of one. Telecom is a critical and essential need for most businesses, but it’s typically not a strategic need. As […]

Meds and Diapers

I was recently in a meeting with the CIO of a healthcare operations company, specifically long-term care and assisted living facilities. We were speaking of different technology trends, with terms like ‘Cloud’ and ‘____ as a service/aaS’ peppered throughout the discussion. We expressed excitement, seeing several true paradigm shifts that are changing the world of […]

What Do You Serve?

In conversation with a colleague, the question was asked: “What makes you {your company} different?” This question has been something of a new hobby of mine. I started with “Different than what?” It is my belief that our business model is unique, and have seen little evidence to the contrary. I want to constantly challenge […]

POTs Lines are Everywhere!

Disclaimer: The topic of this entry (POTs lines) was specifically requested by a business partner. When I discuss POTs lines, I get confused looks, and typically even confused responses in that discussion. “Why are you dealing with POTs lines?” It’s the lowest common denominator of the telecommunications industry, but only as a product. The need […]