Work from Home: Qualifacts Takes Workforce Fully Remote with RCG

Leading EHR Provider Leverages RCG Expertise to Move Employees Fully Remote on Cloud Communications and Contact Center Solution

Originally published via PR Newswire on May 7, 2020 at 1:33pm.

NASHVILLE, Tenn., May 7, 2020 /PRNewswire/ — Resource Communications Group (RCG), a telecom consulting company and provider of Telecom Department as a Service®, today announced Nashville-based electronic health records (EHR) provider Qualifacts is now using a cloud communications and contact center solution, selected and implemented by RCG, to support operations and remote employees across 35 states.

Qualifacts is a leading EHR provider for behavioral health and human services organizations across the United States. The company and its EHR platform, CareLogic®, help providers adapt to rapidly changing environments and focus on what is most important – client care – by optimizing efficiency and productivity.

When Nashville’s city-wide telecommunications infrastructure was impacted by a devastating tornado in March, Qualifacts determined a more resilient communications platform was required to ensure business continuity during future outages and in response to the emerging COVID-19 pandemic. In partnership with RCG, Qualifacts selected and implemented a solution in five days, using the 8×8 X Series, an integrated voice, video, chat, contact center, and enterprise API solution that is built on an open, modern cloud technology platform.

Qualifacts began preparation for the COVID-19 crisis in January to ensure long-term business continuity and sustainability through the arch of the anticipated pandemic.  Qualifacts telephone systems were not initially top-of-mind. When a devastating tornado impacted Nashville’s city-wide telecommunications infrastructure in March, Qualifacts determined a more resilient and flexible communications platform was required to ensure long-term business continuity. In partnership with the telecommunications consulting and process outsourcing firm Resource Communications Group (RCG), Qualifacts engaged 8×8.

“When we began preparations in January for the COVID pandemic, we were not focused on our telephone systems.  The impact of the tornados created an opportunity,” said Tom Keen, Chief Technology Officer, Qualifacts. “We rapidly engaged RCG, and together we engaged 8×8.  In a matter of five days,  they achieved the near-impossible.  In parallel to executing our plan to transition our workforce to fully remote operations, we were able to stand up, roll-out and train on the 8×8 cloud communications and contact center solution, all without disruption to our team, our customers or our business.”

Qualifacts now has a solution that aligns with their business continuity plan and enables resilient and responsive communications, collaboration, and customer engagement from anywhere in the world. 

“We believe our Telecom Department as a Service® offering is unique in our industry,” said John Anderson, Partner at RCG, “whether it’s removing our Clients from the day-to-day burden of the telecom lifecycle, or in this case, accomplishing what seemed impossible in the middle of a crisis. We are proud of this story, and have identified several other projects where we can help our new Client.”

About RCG
Resource Communications Group (RCG) is a telecom consulting and process outsourcing firm, and the first and only provider of Telecom Department as a Service®. Our mission is to take the burden out of telecom, and remove the Client from the telecom lifecycle. Our vision is to redefine the telecom service industry, and become the business world’s telecom department.