By filling every service gap in the telecom industry, we repurpose our clients' most valuable resource; their time.
RCG is the first company designed to be a fully-functioning telecom department.
Resource Communications Group (RCG) is a Telecom Consulting and Process Outsourcing firm, and the first provider of Telecom Department as a Service™.
We bring unique clarity to a complex industry through:
We help our clients navigate the messy and problematic world of telecommunications, and our goal is to allow our clients to repurpose time, resources, and focus from the difficult to consume, costly, and typically non-strategic world of telecom.
"RCG partnered with us to become our telecom department, taking the previous black hole of overspending and struggle to providing improved customer service and quick, demonstrable savings to our bottom line. For carrier issue resolution, RCG is my one call. I no longer chase down day to day issues. RCG does a fantastic, seamless job. They provide continual feedback and continue to be a true strategic partner."
VP of IT, Corporate Farming and Frozen Food Processing
"RCG accelerated a WAN migration project that we rolled out to ~500 of our locations. Within 30 days of engagement, RCG implemented new processes and standards that shrunk each phase of the project by almost 120 days. This was a huge impact that eliminated wasting time, attention, and double-billing by carriers on a stalled project."
CIO, National Provider of Healthcare Services to Correctional Facilities
"Our company processes weren’t designed to handle the volume or complexity of change during a large divestiture. We made mistakes that disconnected wrong circuits and missed disconnects that led to prolonged unnecessary billing. Partnering with RCG established a comprehensive strategy around our needs. In one particular month, we disconnected over 100 circuits with zero mistakes, ceasing all related billing. RCG became a true extension of our IT staff and we have grown the partnership into multiple areas our organization."
CIO, Home Decorations Retail Chain
"Sometimes the conversation with a potential vendor is ‘can we think outside the box for any potential solution?’ With RCG, we agreed that constraining ourselves to a box (inside or out) was not the way to devise a long term, scalable solution. Instead we had an honest deep-dive discussion about our real world problems, jointly reviewed the service offering landscape, negotiated a nationwide agreement, and engaged in a long-term telecom vendor solution. RCG is now our day-to-day partner to not only manage our telecom vendor services, but participate in setting our telecom goals and strategic planning."
CIO, National Operator of Surgical Centers