Devices & accessories made easy.
We have partnerships with many leading manufacturers of accessories and peripherals to enhance your use of communications. These add-ons to your system are meant to be useful tools in improving your productivity while still being able to keep within your budget. These products are designed with you the client in mind to better position you to manage your day-to-day business activities.
Paging
RCG is a leader in paging technology for a variety of applications. Our solutions easily connect with your CAT 3, 5 or 6 cabling, providing exceptional reliability and cost savings that allow for flexibility in future expansions. Simple enough for small institutions and expansive enough for large campuses, and offering the highest quality internal communication with a multitude of features that can be configured to suit even the most advanced requirements. Easily manage the changing needs of your voice communication system, whether the needs change monthly, or annually. System configuration is easily tailored to meet the needs of a particular building or an entire facility. Regardless of your size and needs, new construction or system upgrade, RCG has an experienced team to implement your paging and intercom needs.
MOH
Your telephone hold button is a VERY POWERFUL marketing tool. RCG can help enhance your first impression to your callers and increase revenue from every caller by reminding them of special events. Message on Hold comforts callers while on hold with interesting and entertaining information. You can promote high profit products and up-sell every caller by introducing new products and services. Message on hold presents a professional image to all callers which can set you apart from your competition.
Power Protection
The uninterruptible power supply ( UPS ) is the linchpin of the critical energy system, providing battery backup and power conditioning that increases availability and system performance UPS systems are available in a wide range of sizes so they can be matched to the exact needs of the application. This eliminates the undersizing that can reduce reliability and the oversizing that can add to costs. Technologies are available in passive standby, line interactive and double conversion topologies to meet the requirements of any application.
Online double conversion systems provide better protection than other types of UPS because they completely isolate sensitive electronics from the incoming power source, remove a wider range of disturbances and provide a seamless transition to battery power.
Headsets
The headset is your indispensable tool for sounding professional, boosting employee productivity and customer service to help you beat the competition.
We offer a wide variety of headset products that can significantly improve the way businesses communicate. Simply smarter communications is about integrating information across devices and applications.
Call Recording
Call Recording is a cost-effective and proven technology solution that improves productivity and customer satisfaction. Whether you are recording calls for compliance, dispute resolution, quality assurance, or sales verification, the application will exceed your business needs.
At a touch of a button you can quickly monitor, log, review, retrieve, evaluate, organize, and catalog voice and data in a simple-to-use Windows environment. Data can be captured from your switch (ANI, DNIS, etc.) and your database (customer name, account number, first call resolution, etc.). E-mail your recordings to customers for conflict resolution or to employees for best practices examples and coaching tips.
Call Accounting
The costs associated with telephone usage represent one of the largest monthly expenses in most organizations. These costs are measured not only in the monthly bill, but also in the many ways telephone use and abuse affects employee productivity. These applications are designed specifically to collect and organize the information necessary to effectively manage and control telephone costs.
Most applications are browser based, which means administrators can monitor reports from anywhere with internet access. Detailed reports can be generated on call flow by account code, department/group extensions and trunk groups.
