Full-service Mobile and Wireless Support Center.
As traditional businesses gradually move away from wired telephony solutions and choose to adopt mobile/wireless technologies for their employees, they commonly become frustrated with purchasing and billing from disparate carriers. To answer that, RCG offers a full-service Mobile and Wireless Support Center specializing in managed services for the wireless telecommunications industry. With a 100% U.S. based staff, RCG can provide a unique custom solution to manage wireless cost and provide an exceptional help desk experience.
- Tier 1 agents to assist with most common wireless issues
- Web tool support
- Basic Monthly Reporting
- 9/12/24 Hour support models available
- Add On support options available(kitting and testing/MDM etc)
Mobility Help Desk Includes:
- Web tool assistance (ordering devices/login)
- Carrier Provisioning of Devices
- Basic device functionality resolution
- Issue diagnosis
- Billing Inquires
- MACD: Feature additions and Disconnections
