What is Convergence?
In telecommunications, the coming together of voice, facsimile, data, video, and image applications, systems, and networks, both wireline and wireless.
Any organization with a telephone-related issues that requires interacting with their local or long distance carrier can appreciate the value of a partner that not only has a deep understanding of the issue itself but that is well versed in navigating through the carrier’s billing, customer service and technical support maze to resolve the issue.
RCG carrier service professionals act as the liaison between organizations and any carrier in any state on a range of topics, from setting up telephone service at a new facility to repairing service interruptions, adding capacity or optimizing local and long distance phone lines. RCG also reviews contracts and phone bills to identify any immediate or potential cost savings or unauthorized charges.
Utilizing RCG’s carrier services, RCG customers free their IT resources to manage other mission critical issues, while ensuring that their telephone-related concerns are resolved and their objectives achieved rapidly, with minimal impact on operational continuity.
